Last Updated: February 9, 2026
Summary: Equipment comes with a 2-year warranty against defects. Consumables are not covered. Warranty requires proper use and maintenance.
PACE Technologies Equipment is under warranty for two years from the purchase date to be free from defects in material and workmanship under correct use, normal operating conditions, and proper application. "Normal operating conditions" are defined as the operational environment specified in the product manual or technical specifications. Warranty is void if equipment is used outside these conditions, modified without written authorization, or if recommended maintenance is not performed. Consumables are excluded from warranty coverage.
PACE Technologies' obligation under this warranty shall be limited to the repair or exchange, at PACE Technologies' discretion, of any PACE Technologies equipment or part which proves to be defective as provided herein. Repair or replacement processes, including turnaround times, are subject to change. PACE Technologies reserves the right to either inspect the product at the Buyer's location or require it to be returned to the factory for inspection. The Buyer is responsible for freight to and from the factory on all warranty claims. This warranty does not extend to Consumables, goods damaged or subjected to accident, abuse, misuse after release from PACE Technologies' warehouse, nor goods altered or repaired by anyone other than specifically authorized PACE Technologies representatives without written approval. Regular maintenance as specified in the equipment manual is required to maintain warranty coverage. Failure to perform recommended maintenance may void warranty.
Equipment requiring installation must be installed by qualified personnel in accordance with local codes and regulations. PACE Technologies does not provide installation services for all equipment. Customer is responsible for ensuring proper installation and may void warranty if installation is performed incorrectly.
Note: Corrosion is considered a maintenance issue and not a warranty issue.
PACE TECHNOLOGIES MAKES NO EXPRESS WARRANTIES OTHER THAN THOSE WHICH ARE SPECIFICALLY DESCRIBED HEREIN. Any description of the goods, including Buyer's specifications and any description in catalogs, circulars, and other written material, is solely for identification and does not create an express warranty that the goods shall conform to such description. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. THERE ARE NO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY STATES PACE TECHNOLOGIES' ENTIRE AND EXCLUSIVE LIABILITY AND THE BUYER'S EXCLUSIVE REMEDY FOR ANY CLAIM FOR DAMAGES IN CONNECTION WITH THE PRODUCTS. PACE TECHNOLOGIES WILL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, NOR FOR ANY SUM IN EXCESS OF THE PURCHASE PRICE.
Summary: Our maximum liability is limited to the purchase price. We're not responsible for lost profits or business interruption.
PACE Technologies' maximum aggregate liability for loss and damage arising under, resulting from, or in connection with the supply or use of the Equipment and Consumables, whether such liability arises from any one or more claims for breach of contract, tort (including negligence), delayed completion, warranty, indemnity, strict liability, or otherwise, shall be limited to one hundred percent (100%) of the purchase price, excluding lost profits, business interruption, indirect damages, and consequential damages.
Summary: Once we ship, you own it and are responsible for any damage during shipping. File claims with the shipping company.
The Customer assumes and shall bear the risk of all loss or damage to the Products from every cause whatsoever, whether or not insured, and title to such Products shall pass to the Customer upon PACE Technologies' delivery of the Products to the common carrier of PACE Technologies' choice, or the carrier specified in writing by the Customer, for shipment to the Customer. Any claims for breakage, loss, delay, or damage shall be made to the carrier by the Customer, and PACE Technologies will render reasonable assistance in prosecuting such claims.
Summary: Inspect your order within 10 days. Report any problems within 30 days or you accept it as-is.
Upon receipt of delivery, the Customer is obligated to inspect the Products within ten (10) business days. This inspection should include a verification of product specifications, condition, and completeness against the order details. If the Customer finds any damages, errors, or shortages in the Products, they must submit a written objection to pace@metallographic.com within thirty (30) business days from the date of delivery as recorded by the carrier. This objection email should include the corresponding invoice number noted in the subject line. The objection should include detailed descriptions and any relevant documentation, such as photographs, to support the claim. Failure to conduct an inspection or to submit any claim within this thirty (30) business day period, commencing from the carrier's recorded delivery date, will be deemed as the Customer's acceptance of the Products as is. This acceptance constitutes a waiver of any right to make future claims regarding the condition or completeness of the received Products. The Customer's acknowledgment of receipt is not required to initiate this inspection period.
Summary: Net 30 for domestic customers with credit approval. International customers pre-pay. Late fees may apply.
Payment Terms: Net 30 days for domestic customers with approved credit. International customers are required to pre-pay unless alternative arrangements are made in writing. Credit approval required for all Net 30 terms. The Customer agrees to provide timely payment for the Products in accordance with the terms of payment that are set forth on the corresponding Order Acknowledgment sent from an authorized PACE Technologies representative. PACE Technologies reserves the right to charge interest on late payments at the lesser of 12% per annum or the maximum rate allowed by law, and may suspend future shipments until account is current.
Summary: If you don't pay, your warranty is suspended until you're current. No warranty extension for default periods.
If the Buyer is in default under the work or purchase order or any other agreement between the Buyer and Seller, including but not limited to failure to pay all amounts due and payable, the Buyer's rights under the warranty shall be suspended during any period of such default. The original warranty period will not be extended beyond its original expiration date despite such suspension of warranty rights.
Summary: Arizona law governs. Disputes go to arbitration in Pima County. Each party pays their own costs.
This agreement is exclusively governed and interpreted in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes, controversies, or claims arising out of or relating to the purchase of the equipment, including but not limited to its validity, interpretation, performance, breach, or termination, shall be resolved through binding arbitration. However, both parties agree that before proceeding to arbitration, they will attempt to resolve disputes through mutual negotiation or mediation. Arbitration shall be conducted in Pima County, Arizona, under the rules of the American Arbitration Association (AAA), but with the following stipulations:
These terms and conditions, along with the product descriptions as outlined in the accompanying Order Acknowledgment or other official PACE Technologies documentation, constitute the entire agreement between the parties regarding this sale. This agreement supersedes all prior or contemporaneous agreements, negotiations, representations, and proposals, written or oral, related to its subject matter. Any amendment or modification to this Agreement is effective only if it is in writing and signed by duly authorized representatives of both parties. A waiver by either party of any breach or default under this Agreement shall not constitute a waiver of any subsequent breach or default and will not in any way affect the other terms of this Agreement.
Summary: 15% restocking fee on returns. Consumables must be unopened. All returns must be in original condition.
Equipment returns are subject to a 15% restocking fee unless determined to be non-conforming. Consumables may be returned within 30 days if unopened and in resaleable condition, subject to a 15% restocking fee. Opened consumables are not returnable. All returns must be in original condition with packaging and documentation.
In the event of a return due to non-conforming goods, PACE Technologies will conduct a thorough inspection and verification process. If the products are confirmed to be non-conforming, PACE Technologies will waive the restocking fee and may, at its discretion, offer a replacement, repair, or refund for the non-conforming goods. Failure to return goods in their original condition may result in additional charges or refusal of the return. PACE Technologies reserves the right to amend the restocking fee policy for specific categories of products, special orders, or in cases of bulk purchases, as detailed in the Order Acknowledgment at the time of sale.
Consumables should be stored according to manufacturer recommendations. Customer is responsible for checking expiration dates and proper storage conditions as indicated on product packaging.
Summary: We follow our Privacy Policy. You're responsible for backing up your data before service work.
Customer data handling is governed by our Privacy Policy, available on our website. Customer is responsible for data backup before any service or maintenance work. PACE Technologies is not liable for data loss during service or maintenance.
Summary: Don't reverse engineer or copy our equipment. Don't resell without permission. Keep our trademarks visible.
Customer may not reverse engineer, copy, or modify equipment without written authorization. All proprietary information remains confidential. Customer may not resell equipment without written permission. Trademark and copyright notices must remain visible. Any unauthorized modification voids warranty and may result in termination of support services.
Summary: We're not responsible for delays due to events beyond our control (natural disasters, pandemics, etc.). Either party can cancel if delay exceeds 90 days.
PACE Technologies shall not be liable for delays or failures in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, supplier delays, material shortages, labor disputes, or transportation issues. Either party may terminate this agreement if such delay exceeds 90 days.
Summary: If you don't pay, we can stop shipments, demand immediate payment, and take back equipment. You pay all collection costs.
If Customer is in default, PACE Technologies may accelerate all payments, suspend shipments, place account on credit hold, and pursue collection remedies. Customer is responsible for all collection costs, including attorney fees. PACE Technologies reserves the right to repossess equipment if payments are not made as agreed.
Summary: Service calls cost extra after warranty. You provide proper utilities. We don't guarantee response times. Training may be required.
Service calls outside warranty are subject to travel and labor charges. Customer is responsible for proper electrical and utility connections. Service response times are not guaranteed. Training requirements may apply for certain equipment. Customer must comply with all safety regulations and local codes.
Summary: You pay all customs, taxes, and import fees. Currency changes may affect pricing. You handle all import paperwork.
International customers are responsible for all customs duties, taxes, and import fees. Currency fluctuations may affect pricing. Customer must comply with all export and import regulations. International warranty terms may differ from domestic terms. Customer is responsible for obtaining necessary import licenses and permits.
Summary: Software is licensed, not owned. Don't copy or modify it. Keep software updated. License ends if you sell the equipment.
Software is licensed, not sold. Customer may not copy, modify, or distribute software. Updates and support are provided at PACE Technologies' discretion. Customer is responsible for maintaining current software versions. Software license terminates with equipment sale or transfer.
Summary: Our website content is for general informational purposes only. It is not a substitute for professional advice. Use of the site constitutes acceptance of these terms.
By accessing and using the PACE Technologies website (metallographic.com), you agree to the following terms. All content on this website, including but not limited to guides, etchant databases, preparation procedures, calculators, material data, and educational resources, is provided for general informational purposes only and does not constitute professional, scientific, or safety advice. While we strive for accuracy, PACE Technologies makes no warranties or representations regarding the completeness, accuracy, reliability, or suitability of any information on this website.
Users are solely responsible for evaluating the appropriateness and safety of any procedures, techniques, chemicals, or equipment described on this site for their specific application. Always follow applicable safety data sheets (SDS), institutional protocols, and local regulations when handling chemicals, etchants, or operating equipment. PACE Technologies shall not be liable for any injury, damage, or loss resulting from the use of information obtained from this website.
You may not reproduce, distribute, or republish any content from this website without prior written consent from PACE Technologies. Unauthorized use of this website, including but not limited to data scraping, automated access, or attempts to interfere with site functionality, is prohibited.
Summary: You agree to hold us harmless for claims arising from your misuse of our products, failure to follow safety procedures, or violations of these terms.
The Customer agrees to indemnify, defend, and hold harmless PACE Technologies, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney fees) arising out of or relating to: (a) the Customer's misuse or improper handling of equipment, consumables, chemicals, or etchants; (b) failure to follow applicable safety data sheets, product documentation, or recommended procedures; (c) the Customer's violation of any applicable law, regulation, or safety standard; (d) claims by third parties arising from the Customer's use of PACE Technologies products; or (e) the Customer's breach of any provision of these Terms and Conditions. This indemnification obligation shall survive termination of any agreement between the parties.
Summary: If any part of these terms is found to be unenforceable, the rest remains in full effect.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.