Services & Support
Factory-direct service from the team that built your equipment. Installation, training, maintenance, and repair, scheduled when you need it. One-off visits or KeepPACE plans for ongoing coverage.
Programs & Planning
Ongoing coverage, new lab design, or one-on-one expert advice. Pick the starting point that fits your situation.
Professional Services
On-site training, lab consulting, and equipment repairs delivered by PACE technicians, scheduled when you need them.
KeepPACE Plans
Preventative maintenance plans and extended warranties that keep your equipment calibrated, supported, and covered.
Bespoke Services
Need something different? We tailor service engagements to your team's workflow, sample volume, and equipment mix. Tell us what you're working with.
Individual Services
Available as standalone purchases or included in a KeepPACE plan. Schedule what you need, when you need it.
Need immediate technical help instead? Visit our Support page to submit a request or access self-service resources.
On-Site Installation
A PACE technician handles delivery, placement, calibration, and verification so your equipment is producing results from day one, with no guesswork on your end.
- Equipment setup and calibration
- Initial testing and verification
- Utility and space-requirement guidance
- Documentation and handoff
Training
Hands-on sessions tailored to your team's skill level, from day-one operator basics to advanced metallographic techniques and process optimization.
- On-site or remote training options
- Basic operation and maintenance
- Advanced techniques and optimization
- Customized training for your applications
Maintenance Visits
Schedule a technician visit on your timeline for preventive upkeep, diagnostics, or repairs. No annual contract required.
- Flexible scheduling
- Preventive maintenance
- Diagnostic and repair services
- Equipment optimization
Upgrades & Optimization
Outgrowing your current setup? We handle equipment upgrades, retrofits, and process optimization to help your lab keep pace with changing requirements.
- Equipment upgrades and retrofits
- Workflow and process optimization
- Software and firmware updates
- Capacity and throughput assessments
Not sure which service you need? Our applications team can help you figure out the right approach. Request a consultation or call us at (520) 882-6598.
Ready to Get Started?
Tell us about your lab and we'll put together a service quote tailored to your equipment, team size, and timeline.